The University of Tennessee, Knoxville

Technology Integration Services

 Haslam College of Business

Tech Tidbits and Announcements


Why Do People Fall For Social Engineering Scams?

According to Verizon’s 2016 Data Breach Investigation Report, 30 percent of phishing messages were opened by their intended target, and about 12 percent of recipients went on to click the malicious attachment or link that enabled the attack to succeed. A year earlier, only 23 percent of users opened the email, which suggests that employees are getting worse at identifying phishing emails -- or the bad guys are finding more creative ways to outsmart users.

Reasons That the Scams Are Still Working?

‘Well, it looked official.' 

Official-looking emails that appear to be work related – with subject lines such as “Invoice Attached,” “Here’s the file you needed,” or “Look at this resume” -- still have employees stumped, experts say. A recent survey by Wombat Technologies found that employees were more cautious when receiving “consumer” emails regarding topics like gift card notifications, or social networking accounts than they were with seemingly work-related emails. A subject line that read, “urgent email password change request,” had a 28 percent average click rate, according to the report.

‘You missed a voicemail!’

Scammers have been trying to install malicious software through emails designed to look like internal voicemail service messages since 2014. Businesses often have systems set up to forward audio files and messages to employees, which is convenient but hard for users to discern as a phishing hoax.

Free stuff

Most people can’t resist free stuff – from pizza to event tickets to software downloads – and they’ll click on just about any link to get it, phishing experts say. Adding to the danger, many of these download sites are bundling software, and you also have to download something else that you don’t even want. You should first check to see if your organization has already licensed the software, or if it’s truly free software, then go directly to the software vendor’s website to download.

Social media surfing at work

People who surf Facebook, Twitter and a host of other social media sites can potentially open the door for cyber thieves because the scams require less work for them, and it’s also a relatively new area of awareness training for employees. Think about that ROI from the bad actors’ perspective, instead of having to send 1,000 emails to get one hit, they already know a great deal of information about you.

As a reminder, OIT will post email scams to the Recent Email Scams tab within the OIT System Status Center.  You can check this site to see if a suspicious email has already been reported.  If you have concerns about a specific email, you may report the email to OIT via or contact the OIT HelpDesk.

Remember, no one in OIT, the OIT HelpDesk, or any legitimate online entity will ever ask you for your password via email.  


Collaboration Tools: Office 365 OneDrive and Google Drive

All faculty, staff, and students have access to Office 365 OneDrive for Business and Groups through your Office 365 account, and Google Drive through your G Suite for Education account.  Each gives you one place where you can store, share, and access up-to-date versions of your files and folders online.  Additionally, you can sync either one to your computer or mobile device or access it via the web.

If you have any questions about these tools or need help getting started, contact the OIT HelpDesk at 865-974-9900 or sign up for the Cloud Storage Options workshop on July 25.

Features of OneDrive for Business and Groups:

  • 1 TB quota that can be elevated to 5 TB for individuals or 25 TB for groups
  • Ability to create and reply to comments on files to get feedback or add ideas
  • Option for departments to create an Office 365 group with attached OneDrive storage
  • Maximum 10 GB file size
  • Group collaboration
  • Certified for HIPAA/PHI, FERPA, and PII data

To learn more about getting started with OneDrive, visit the Microsoft support website or watch these videos.

Features of Google Drive:

  • Unlimited Storage
  • Option to share individual files or whole folders
  • Ability to create and reply to comments on files to get feedback or add ideas
  • Certified for FERPA and PII data

To learn more about getting started with Google Drive, visit Google Drive Help or watch this video.

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