The University of Tennessee, Knoxville

Technology Integration Services

 Haslam College of Business

 

TIS HAS MOVED TO NEW OFFICES!

On Friday, June 24th, TIS moved from the HBB Mezzanine Level to new space in HBB 307, 308, and 310. The computer helpdesk will remain on the Mezzanine Level in room HBB 248.

If you’re looking for an individual, here are our new offices:

HBB 310
Geoff Freeman, Fosey Abidi, Kay LittleJohn, Kathleen McCann, Gary Young

HBB 308
Debbie Crowder, Max Cornelius

HBB 307
Kerry Roehr, Dwight Campbell, AV Helpdesk

HBB 248
Ryan Wilhite, Computer Helpdesk

Our phone numbers are still the same, so if you need AV or computer help call 974-8790.

Please stop by and visit us in our new home!

Technology Integration Services Focus

Technology Integration Services provides infrastructure, customer service and support of learning technologies to the faculty, staff, students and units of the Haslam College of Business. Its focus is to facilitate the use of the campus technology infrastructure and provide support services to meet the unique needs of the college.

How to Get Help - TIS Help Desk: 865-974-8790

Faculty and Staff receive customer support through joint services provided by the university's Technology Integration Services (TIS) and the Office of Information Technology (OIT).

Students needing laptop support can get help at the OIT Help Desk website.

Students needing help with scheduling rooms, can contact TIS:

 

Note: Some of the forms above will prompt you for your Office 365 credentials. Once you enter them, you will be redirected to the form.

Tech Tidbits and Announcements

 

Changes to UTK Wireless

June 17, 2016

This summer, OIT will be reducing the number of UTK wireless networks from four to two in order to increase the throughput of the wireless network. On July 25th, the broadcasted networks for connecting to wireless will be ut-open and eduroam.

  1. UT-open: The unsecured network available to faculty, staff, students, and visitors. A new portal will be put in place to manage network registration and visitor access.
  2. Eduroam: The secure network available to faculty, staff, and students. Eduroam will replace the ut-wpa2 network and offers all of the existing functionality. In addition to wireless access at UT, faculty, staff, and students will be able to obtain Internet connectivity when visiting other participating eduroam institutions. More information about eduroam, including a list of participation institutions, is available at the eduroam website.

What do you need to do now?

  • If you are connected to ut-open, you will not need to take any action.
  • If you are connected to ut-wpa2, we recommend that you connect to eduroam. The eduroam network is already available and allows secure access to services like T-Storage and the Microsoft Licensing Server. Instructions for getting connected with eduroam are available in the OIT Knowledge Base.

If you have any questions about this change or would like assistance connecting to eduroam, please contact the OIT HelpDesk online or call (865) 974-9900.

More Tech Tidbits & Announcements..

HCB Video Production Suite: Open for Business!!!

November 19, 2015

We are very happy to announce that the Haslam College of Business now has our own Production Suite. Located in HBB, rooms 407-408, we are “open for business.” As you will see, our Suite includes a room set apart for video recording and a separate room for editing, production, and voice over. Along with this hardware, we have licensed the industry standard software to ensure the final product of your work with our production team is high-quality and best-in-class.

Our goal with this Production Suite is not to focus solely on putting entire courses online. While the BOSS program has, and continues, to do that, there is much more that can – and should – be done with the facilities we now have.

We won’t only be using the Production Studio for instructional purposes. We will be encouraging students to record a short, professional video resume. They may also be using it for a VolStarter campaign, or a case competition. Faculty can also use it to highlight research, forums, and other uses.

In short, our new Production Studio exists to enhance the instruction, research, and brand of the Haslam College of Business and our faculty, staff, and students. While we’ve released some great products (some of the BOSS courses), please understand we are still learning how to be a production studio, so your patience is appreciated. That being said, we’re ready for you!

For more information, visit our production web page.


 

June 1st, 2015

TIS Announces Three New Programs to Serve Faculty & Staff Needs:

  1. On-site certified Apple Technician once/month
  2. “Mobile Help Desk,” or our people coming to your department every few weeks
  3. E-Recycling Pick Up

Beginning this summer, TIS will coordinate a regularly scheduled on-site Macintosh expert to diagnose Mac-specific problems, answer your questions regarding your desktop, laptop, iPad, iPhone or any other Macintosh device, or just discuss what you’re trying to do and how your device can help you do it.  Hardware problems will still require either VolTech or Apple Store hardware support, but other issues can be solved at the desktop without additional delay.  As before TIS is on-call to help with any technological problem at any time, but this service allows you access to regularly-scheduled Mac-specific support.  Look for more details and a support schedule soon.

Also beginning this summer, TIS will offer Mobile Help Desk Support to help solve your technology problems.  This means that a TIS staff member will be dedicated to your area for specific periods each month to answer technology questions, help solve your technology problems, and generally ensure that your systems are working as needed.   As before TIS is on-call to help with any technological problem at any time, but this service also allows you access to regularly scheduled support. Look for more details and a support schedule soon.

Finally, in conjunction with UT Recycling, TIS will now collect your Electronic-Waste (E-Waste) items and see that they are properly disposed of or recycled, beginning immediately.

E-Waste includes everyday items such as used batteries, used printer cartridges, broken mice, CD’s, and hard drives.  Other larger items may include printers, computers, storage devices, media readers, and other electronic waste items.  If you are unsure of how to dispose of the items, just contact TIS and we can assist you with “getting it gone.”

For pickup, disposal coordination, or questions just call TIS Reception @ 974-8790, or email haslamhelp@utk.edu.  

 

Contribute to a big idea. Give to UT.

The University of Tennessee, Knoxville. Big Orange. Big Ideas.

Knoxville, Tennessee 37996 | 865-974-1000
The flagship campus of the University of Tennessee System