The University of Tennessee, Knoxville

Technology Integration Services

 Haslam College of Business

 

Technology Integration Services Focus

Technology Integration Services provides infrastructure, customer service and support of learning technologies to the faculty, staff, students and units of the Haslam College of Business. Its focus is to facilitate the use of the campus technology infrastructure and provide support services to meet the unique needs of the college.

How to Get Help - TIS Help Desk: 865-974-8790

Faculty and Staff receive customer support through joint services provided by the university's Technology Integration Services (TIS) and Office of Information Technology (OIT).

Students needing laptop support can get help at the OIT Help Desk website.

Students needing help with scheduling rooms, can contact TIS:

 

Note: Some of the forms above will prompt you for your Office 365 credentials. Once you enter them, you will be redirected to the form.

Tech Tidbits and Announcements

 

How to Spot and Avoid Phishing Attacks

February 19, 2016

What is Phishing? Phishing is essentially someone trying to get you to do something through email, usually volunteer personal information or click on a link, which enables them to compromise you, your accounts, or your computer in some way. Other kinds of phishing may require you to open an attachment or a link, which can infect your computer with spyware or malware.

While we are all taught to be wary of phishing scams that may sneak their way into our email inboxes, there are a few practical steps users can take to avoid becoming a victim of phishing scams.

· Protect your sensitive information. Never send sensitive information over email. It is crucial that you avoid sending bank account information, social security numbers, and/or personally identifiable information over email.

· Check the email address. Always check the source of the email. Emails that come from odd-looking addresses, are misspelled or inaccurate, or appear to be made up of random combinations of letters or numbers are usually an indication of suspicious activity.

· Do not click on links. One way to check a link’s validity is to hover over the link without clicking. When doing this, the link destination will appear at the bottom left corner of your screen. This allows you to check the accuracy of the link. However, if ever in doubt, google the address you might need rather than clicking on the link provided.

· Do not open attachments. Be wary of unsolicited attachments, as they are an easy way for scammers to compromise your computer.

The key to avoiding phishing scams is to be vigilant when managing emails. While it is easy for users to quickly manage their inboxes, not checking the source and legitimacy of emails, attachments, and links can put you in danger in a matter of seconds. Putting in the time it takes to check the legitimacy of an email or link can save you time, money, and peace of mind in the future.

If you DO click on a link that you realize (too late) may be a phishing attempt, call the OIT HelpDesk at (865) 974-9900.

More Tech Tidbits & Announcements..

HCB Video Production Suite: Open for Business!!!

November 19, 2015

We are very happy to announce that the Haslam College of Business now has our own Production Suite. Located in HBB, rooms 407-408, we are “open for business.” As you will see, our Suite includes a room set apart for video recording and a separate room for editing, production, and voice over. Along with this hardware, we have licensed the industry standard software to ensure the final product of your work with our production team is high-quality and best-in-class.

Our goal with this Production Suite is not to focus solely on putting entire courses online. While the BOSS program has, and continues, to do that, there is much more that can – and should – be done with the facilities we now have.

We won’t only be using the Production Studio for instructional purposes. We will be encouraging students to record a short, professional video resume. They may also be using it for a VolStarter campaign, or a case competition. Faculty can also use it to highlight research, forums, and other uses.

In short, our new Production Studio exists to enhance the instruction, research, and brand of the Haslam College of Business and our faculty, staff, and students. While we’ve released some great products (some of the BOSS courses), please understand we are still learning how to be a production studio, so your patience is appreciated. That being said, we’re ready for you!

For more information, visit our production web page.


 

June 1st, 2015

TIS Announces Three New Programs to Serve Faculty & Staff Needs:

  1. On-site certified Apple Technician once/month
  2. “Mobile Help Desk,” or our people coming to your department every few weeks
  3. E-Recycling Pick Up

Beginning this summer, TIS will coordinate a regularly scheduled on-site Macintosh expert to diagnose Mac-specific problems, answer your questions regarding your desktop, laptop, iPad, iPhone or any other Macintosh device, or just discuss what you’re trying to do and how your device can help you do it.  Hardware problems will still require either VolTech or Apple Store hardware support, but other issues can be solved at the desktop without additional delay.  As before TIS is on-call to help with any technological problem at any time, but this service allows you access to regularly-scheduled Mac-specific support.  Look for more details and a support schedule soon.

Also beginning this summer, TIS will offer Mobile Help Desk Support to help solve your technology problems.  This means that a TIS staff member will be dedicated to your area for specific periods each month to answer technology questions, help solve your technology problems, and generally ensure that your systems are working as needed.   As before TIS is on-call to help with any technological problem at any time, but this service also allows you access to regularly scheduled support. Look for more details and a support schedule soon.

Finally, in conjunction with UT Recycling, TIS will now collect your Electronic-Waste (E-Waste) items and see that they are properly disposed of or recycled, beginning immediately.

E-Waste includes everyday items such as used batteries, used printer cartridges, broken mice, CD’s, and hard drives.  Other larger items may include printers, computers, storage devices, media readers, and other electronic waste items.  If you are unsure of how to dispose of the items, just contact TIS and we can assist you with “getting it gone.”

For pickup, disposal coordination, or questions just call TIS Reception @ 974-8790, or email haslamhelp@utk.edu.  

 

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