The University of Tennessee, Knoxville

Technology Integration Services

 Haslam College of Business

Technology Integration Services Focus

Technology Integration Services provides infrastructure, customer service and support of learning technologies to the faculty, staff, students and units of the Haslam College of Business. Its focus is to facilitate the use of the campus technology infrastructure and provide support services to meet the unique needs of the college.

How to Get Help

Students needing laptop support can get help at the OIT Help Desk.

Faculty and staff receive customer support through joint services provided by the university's Office of Information Technology (OIT) and Technology Integration Services (TIS).

News Items News


 Computer Security: 9 Ways to Protect Smartphone Data

August 21st, 2015

When we store personal information on devices like smart phones, we are taking the risk that the information will be exposed to unauthorized persons. Here are some recommendations:

  1. Avoid storing pictures locally on your laptop, smartphone or tablet. Smartphone theft is so common that, in the US, all devices will be pre-equipped with anti-theft capabilities by next year.
  2. Keep secure backups on Hard Disk Drives or other less portable devices to securely store your confidential and sensitive documents. Make sure that the hard drive is kept well away from an internet connection, as any internet-connected device can be an open door for hackers at some point.
  3. Encrypt, encrypt, encrypt. It may seem an overhyped functionality, but making your data undecipherable to hackers is a strong defense. Latest generation Android devices have an embedded full-device encryption feature that can encrypt all data, including applications, downloaded files and pictures.
  4. Protect your accounts with strong, complex passwords. Use symbols, numbers and capital letters or even strange phrases to lock your cloud content from prying eyes.
  5. Try to blur out your face on potentially compromising images. You wouldn’t want your risqué selfies to appear on Twitter, Reddit or Facebook would you?
  6. Don’t email your private photos. Email accounts, especially those without two-factor authentication enabled, are easy targets for hackers looking to steal your personal details and intimate photos.
  7. Format your memory card or internal memory. When you sell or lend your phone, be sure to format and overwrite the data with a secure erase tool to make sure that nothing remains.
  8. Don’t share confidential information on open Wi-Fi hotspots unless you use a proper mobile security solution to block unrequested connections. Hackers can monitor your traffic and grab your banking credentials and compromising pictures without your knowledge. NOTE: UT-Open and UT-Visitor are open hotspots, meaning the data is NOT encrypted between your device and the access point. UT-WPA2 and Eduroam offer the only encrypted service between your device and the network on campus.
  9. Disable auto-uploads for cloud storage solutions such as Google Apps, iCloud and Dropbox. These services, as useful as they may seem, create cloud-based versions of your images without filtering your most sensitive files from the harmless ones.

More New..

June 1st, 2015

TIS Announces Three New Programs to Serve Faculty & Staff Needs:

  1. On-site certified Apple Technician once/month
  2. “Mobile Help Desk,” or our people coming to your department every few weeks
  3. E-Recycling Pick Up

Beginning this summer, TIS will coordinate a regularly scheduled on-site Macintosh expert to diagnose Mac-specific problems, answer your questions regarding your desktop, laptop, iPad, iPhone or any other Macintosh device, or just discuss what you’re trying to do and how your device can help you do it.  Hardware problems will still require either VolTech or Apple Store hardware support, but other issues can be solved at the desktop without additional delay.  As before TIS is on-call to help with any technological problem at any time, but this service allows you access to regularly-scheduled Mac-specific support.  Look for more details and a support schedule soon.

Also beginning this summer, TIS will offer Mobile Help Desk Support to help solve your technology problems.  This means that a TIS staff member will be dedicated to your area for specific periods each month to answer technology questions, help solve your technology problems, and generally ensure that your systems are working as needed.   As before TIS is on-call to help with any technological problem at any time, but this service also allows you access to regularly scheduled support. Look for more details and a support schedule soon.

Finally, in conjunction with UT Recycling, TIS will now collect your Electronic-Waste (E-Waste) items and see that they are properly disposed of or recycled, beginning immediately.

E-Waste includes everyday items such as used batteries, used printer cartridges, broken mice, CD’s, and hard drives.  Other larger items may include printers, computers, storage devices, media readers, and other electronic waste items.  If you are unsure of how to dispose of the items, just contact TIS and we can assist you with “getting it gone.”

For pickup, disposal coordination, or questions just call TIS Reception @ 974-8790, or email  

April 24, 2015

File Storage Options for Faculty, Staff, and Students

The university provides three approved file storage options. Information about storing sensitive information is available in the OIT Knowledge Base.

T-Storage: T-Storage (you might know this as the H: drive on your computer) provides a central location on premise for users and departments to store files and is available to all Knoxville faculty, staff, and students. Files are backed up and retained for up to 90 days. Additional information, including details for hourly, daily, and monthly back-ups are available on the OIT T-Storage website.

OneDrive for Business: OneDrive for Business is available through your Office 365 account. You can store documents and photos online so they can be accessed from any Internet-connected computer and be shared with others. Information about the retention of deleted files is available in the OIT Knowledge Base. Additional information about OneDrive, including the usage policy, is available on OIT’s Office 365 page.

Google Drive: Google Drive on your Mac, PC, Android or iOS device gives you a single place for up-to-date versions of your files from anywhere. Information about the retention of deleted files is available in the OIT Knowledge Base. Additional information about Google Drive, including the usage policy, is available on OIT’s Google Apps page.

If you have questions about which option is best for you, contact the OIT HelpDesk at (865) 974-9900.


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