The University of Tennessee, Knoxville

Technology Integration Services

 Haslam College of Business


Technology Integration Services Focus

Technology Integration Services provides infrastructure, customer service and support of learning technologies to the faculty, staff, students and units of the Haslam College of Business. Its focus is to facilitate the use of the campus technology infrastructure and provide support services to meet the unique needs of the college.

How to Get Help

Faculty and Staff receive customer support through joint services provided by the university's Technology Integration Services (TIS) and Office of Information Technology (OIT).

Students needing laptop support can get help at the OIT Help Desk.

Students needing help with scheduling rooms, can contact TIS:


Note: The link for the "TIS Request Help Form" above, will prompt you for your Office 365 credentials. Once you enter them, you will be redirected to the Request Help form.

Tech Tidbits and Announcements


HCB Video Production Suite: Open for Business!!!

November 19, 2015

We are very happy to announce that the Haslam College of Business now has our own Production Suite. Located in HBB, rooms 407-408, we are “open for business.” As you will see, our Suite includes a room set apart for video recording and a separate room for editing, production, and voice over. Along with this hardware, we have licensed the industry standard software to ensure the final product of your work with our production team is high-quality and best-in-class.

Our goal with this Production Suite is not to focus solely on putting entire courses online. While the BOSS program has, and continues, to do that, there is much more that can – and should – be done with the facilities we now have.

We won’t only be using the Production Studio for instructional purposes. We will be encouraging students to record a short, professional video resume. They may also be using it for a VolStarter campaign, or a case competition. Faculty can also use it to highlight research, forums, and other uses.

In short, our new Production Studio exists to enhance the instruction, research, and brand of the Haslam College of Business and our faculty, staff, and students. While we’ve released some great products (some of the BOSS courses), please understand we are still learning how to be a production studio, so your patience is appreciated. That being said, we’re ready for you!

For more information, visit our production web page.

More Tech Tidbits & Announcements..

June 1st, 2015

TIS Announces Three New Programs to Serve Faculty & Staff Needs:

  1. On-site certified Apple Technician once/month
  2. “Mobile Help Desk,” or our people coming to your department every few weeks
  3. E-Recycling Pick Up

Beginning this summer, TIS will coordinate a regularly scheduled on-site Macintosh expert to diagnose Mac-specific problems, answer your questions regarding your desktop, laptop, iPad, iPhone or any other Macintosh device, or just discuss what you’re trying to do and how your device can help you do it.  Hardware problems will still require either VolTech or Apple Store hardware support, but other issues can be solved at the desktop without additional delay.  As before TIS is on-call to help with any technological problem at any time, but this service allows you access to regularly-scheduled Mac-specific support.  Look for more details and a support schedule soon.

Also beginning this summer, TIS will offer Mobile Help Desk Support to help solve your technology problems.  This means that a TIS staff member will be dedicated to your area for specific periods each month to answer technology questions, help solve your technology problems, and generally ensure that your systems are working as needed.   As before TIS is on-call to help with any technological problem at any time, but this service also allows you access to regularly scheduled support. Look for more details and a support schedule soon.

Finally, in conjunction with UT Recycling, TIS will now collect your Electronic-Waste (E-Waste) items and see that they are properly disposed of or recycled, beginning immediately.

E-Waste includes everyday items such as used batteries, used printer cartridges, broken mice, CD’s, and hard drives.  Other larger items may include printers, computers, storage devices, media readers, and other electronic waste items.  If you are unsure of how to dispose of the items, just contact TIS and we can assist you with “getting it gone.”

For pickup, disposal coordination, or questions just call TIS Reception @ 974-8790, or email  

April 24, 2015

File Storage Options for Faculty, Staff, and Students

The university provides three approved file storage options. Information about storing sensitive information is available in the OIT Knowledge Base.

T-Storage: T-Storage (you might know this as the H: drive on your computer) provides a central location on premise for users and departments to store files and is available to all Knoxville faculty, staff, and students. Files are backed up and retained for up to 90 days. Additional information, including details for hourly, daily, and monthly back-ups are available on the OIT T-Storage website.

OneDrive for Business: OneDrive for Business is available through your Office 365 account. You can store documents and photos online so they can be accessed from any Internet-connected computer and be shared with others. Information about the retention of deleted files is available in the OIT Knowledge Base. Additional information about OneDrive, including the usage policy, is available on OIT’s Office 365 page.

Google Drive: Google Drive on your Mac, PC, Android or iOS device gives you a single place for up-to-date versions of your files from anywhere. Information about the retention of deleted files is available in the OIT Knowledge Base. Additional information about Google Drive, including the usage policy, is available on OIT’s Google Apps page.

If you have questions about which option is best for you, contact the OIT HelpDesk at (865) 974-9900.


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