The University of Tennessee, Knoxville

Technology Integration Services

 Haslam College of Business

Technology Integration Services Focus

Technology Integration Services provides infrastructure, customer service and support of learning technologies to the faculty, staff, students and units of the Haslam College of Business. Its focus is to facilitate the use of the campus technology infrastructure and provide support services to meet the unique needs of the college.

How to Get Help - TIS Help Desk: 865-974-8790

Faculty and Staff receive customer support through joint services provided by the university's Technology Integration Services (TIS) and the Office of Information Technology (OIT).

Students needing personal laptop support can get help at the OIT Help Desk website.

Note: If you are a graduate student and have access to a UT owned computer, contact your department for support.

Students needing help with scheduling rooms, can contact TIS:

 

Note: Some of the forms above will prompt you for your Office 365 credentials (netid@utk.edu). Once you enter them, you will be redirected to the form.

Tech Tidbits and Announcements

 

Upcoming Upgrades to the VPN (access.utk.edu)

August 5, 2016

OIT Network Services will be upgrading the VPN (access.utk.edu) on Monday, August 8th between 10:00 PM and 2:00 AM EDT. After the upgrade, users will see a change in style and layout of the web portal; however, no loss of functionality is expected.

Note for Mac users: Network Connect is no longer supported by the vendor for Mac OS Maverick (10.9) and newer. Mac users should install the Pulse Secure client available on the OIT Software Download website. Installation and configuration instructions for Mac & Windows are available on the OIT Knowledge Base.

Note for Windows users: We are encouraging Windows users to also move to the Pulse Secure client, however, the Network Connect client and Secure Application manager will continue to be supported by the vendor. These clients should automatically upgrade on the next login after the system upgrade.

Users of Pulse Secure clients on Android and iOS devices should not be impacted by this upgrade.

If you have questions related to this announcement, please contact the OIT HelpDesk online or call (865) 974-9900.

 

How Does an Employee Get Access to Technology at UT?

August 5, 2016

Have you ever wondered how a new employee gets added to the system? When a new employee is hired, the hiring department should complete the IRIS Transaction: ZPHRRECORD000 – Record Pending Employee and use your department’s Pending Employee position. The new employee will be added to IRIS and assigned a NetID in the directory. This process takes a few days before the account has been added to all the appropriate systems. Once the NetID is ready, you can create an email account, download software, log in to your desktop and/or computers at the library, access MyIRIS Employee Self-Service, and much, much more.

If you find yourself in a bind and need a NetID for a new employee sooner than the typical cycle allows, you can request one by filling out our online Request for NetID Form. The form is available at http://oit.utk.edu/forms > Request a NetID (Network Identifier) for a Person. This account will be manually created, and as a result will have limited access to UT resources until the new employee’s information has traversed the various systems. Requests for new NetIDs are typically processed within one business day.

If you have questions related to this announcement, please contact the OIT HelpDesk online or call (865) 974-9900.

More Tech Tidbits & Announcements..



Changes to UTK Wireless

June 17, 2016

This summer, OIT will be reducing the number of UTK wireless networks from four to two in order to increase the throughput of the wireless network. On July 25th, the broadcasted networks for connecting to wireless will be ut-open and eduroam.

  1. UT-open: The unsecured network available to faculty, staff, students, and visitors. A new portal will be put in place to manage network registration and visitor access.
  2. Eduroam: The secure network available to faculty, staff, and students. Eduroam will replace the ut-wpa2 network and offers all of the existing functionality. In addition to wireless access at UT, faculty, staff, and students will be able to obtain Internet connectivity when visiting other participating eduroam institutions. More information about eduroam, including a list of participation institutions, is available at the eduroam website.

What do you need to do now?

  • If you are connected to ut-open, you will not need to take any action.
  • If you are connected to ut-wpa2, we recommend that you connect to eduroam. The eduroam network is already available and allows secure access to services like T-Storage and the Microsoft Licensing Server. Instructions for getting connected with eduroam are available in the OIT Knowledge Base.

If you have any questions about this change or would like assistance connecting to eduroam, please contact the OIT HelpDesk online or call (865) 974-9900.



HCB Video Production Suite: Open for Business!!!

November 19, 2015

We are very happy to announce that the Haslam College of Business now has our own Production Suite. Located in HBB, rooms 407-408, we are “open for business.” As you will see, our Suite includes a room set apart for video recording and a separate room for editing, production, and voice over. Along with this hardware, we have licensed the industry standard software to ensure the final product of your work with our production team is high-quality and best-in-class.

Our goal with this Production Suite is not to focus solely on putting entire courses online. While the BOSS program has, and continues, to do that, there is much more that can – and should – be done with the facilities we now have.

We won’t only be using the Production Studio for instructional purposes. We will be encouraging students to record a short, professional video resume. They may also be using it for a VolStarter campaign, or a case competition. Faculty can also use it to highlight research, forums, and other uses.

In short, our new Production Studio exists to enhance the instruction, research, and brand of the Haslam College of Business and our faculty, staff, and students. While we’ve released some great products (some of the BOSS courses), please understand we are still learning how to be a production studio, so your patience is appreciated. That being said, we’re ready for you!

For more information, visit our production web page.

 

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